Joining Hyland with no Design Ops framework, I treated the challenge as a UX problem: understand the users, identify pain points, and find solutions within real constraints. Quantitative surveys paired with natural conversations shaped everything that followed: a connected system of tools, standards, and spaces designed to help designers do their best work. Bringing Order …
Google was experiencing lots of incomplete journeys with their existing Partner Learning products and wanted to understand why and where this was happening as well as solve the problem. Arriving at Google it became apparent that there were several different teams running different learning platforms each with its own problems. End users needed to use …
Whilst working at Ness SES I had some great opportunities to work on mobile products. One of these was an app for a US-based disruptive used car dealership, Carvana. Initial Approach Carvana wanted something to keep their customer with them long after the initial car purchase. Using notes and whiteboard snapshots taken from stakeholder interviews …
One of the first things I tackled at Ness was a MetCoal futures reporting platform for MVS. The project had been started before I joined the company and I needed to restore the client’s faith in Ness along with continuing the project from where it had been left by my predecessor. Complex Charts Because of …
HSBCnet required a document describing the form and usage of common elements – essentially a design system with detailed usage guidelines. One of the elements I looked at was the pagination model they were using for multi-paged tables. Gathering Samples I started by sketching out as many different pagination forms as I could find. After …
The client was adamant that, in cases where forms were spread over two columns, they should follow their traditional standard of left-to-right input sequencing regardless of the content of the form. This made for some confusing forms, especially when entering addresses or full names (including middle names). Finding The Best Route I needed to provide …
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As a part of the HSBCnet ‘Uses and Principles’ document, I looked at how buttons were used throughout the system. Accepted Patterns Using Google I searched for images of system dialogue boxes and interfaces that included buttons – as the end-users for the buttons were almost entirely Windows users I decided to focus my attention …
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While working at Virgin Media I had the opportunity to work on some interesting projects, not least of which was an experimental TV interface for a new hardware platform they were testing The Basic Screens The modern patterns for program guides seem to be the best solution for the job, so there was little to …