A form sequencing diagram showing the order of progress through a complex, multi-sectional form.

Form Sequencing

Whenever the subject of information flow in forms was raised I discovered conflicting evidence for vertical or horizontal flows, ordering and grouping. In trying to establish the definitive answer I carried out three different user tests: a sort test where users were asked to arrange data into a two-column structure, a flow direction test where users were asked to …

Improving Form Engagement

Forms are an integral part of the internet – they’re interesting things too. Forms can be used to help people engage more with your site/application ranging from requesting an email newsletter to signing up for your shiniest, most expensive membership deal. The problem is that so many people get it wrong when they design and …

Basic UX Principles: Consistency

A very important aspect of user experience design is simply making things work in the same way throughout your site – If you start by putting ‘submit’ buttons in the bottom right-hand corner of your forms, then you need to make sure that’s where they always are.