Google was experiencing lots of incomplete journeys with their existing Partner Learning products and wanted to understand why and where this was happening as well as solve the problem.
Arriving at Google it became apparent that there were several different teams running different learning platforms each with its own problems. End users needed to use multiple log-ins to complete a number of tasks across multiple platforms in order to receive accreditation.
Workshops
To understand the problems users faced and to discover an outline of their ideal system, I ran a series of interviews and workshops with end-users and staff development officers from partnered businesses. The main problem seemed to be that there was no central point where a user or staff development officer could monitor progress, evaluate achievement, or plan direction.
Business Analysis
Together with a Business Analyst, we worked to uncover what could be achieved using data from the existing systems and mapping out what would need to be added to enhance the system.
Prototyping and Testing
Using the data from the interviews and the business analysis, I then designed and built a prototype to demonstrate what users were expecting. After sharing with the business, I then ran some user testing sessions with the new prototype to confirm that my findings were correct.
Response
After seeing such a positive response from users, Google chose to commission further work towards unifying their offerings into a single learning management solution.