Google was experiencing lots of incomplete journeys with their existing Partner Learning products and wanted to understand why and where this was happening as well as solve the problem. Arriving at Google it became apparent that there were several different teams running different learning platforms each with its own problems. End users needed to use …
One of the first things I tackled at Ness was a MetCoal futures reporting platform for MVS. The project had been started before I joined the company and I needed to restore the client’s faith in Ness along with continuing the project from where it had been left by my predecessor. Complex Charts Because of …
Amberlight UX brought me in to run a research project end-to-end for the global communications company Ericsson, testing a web-based system management portal. They wanted to find and understand any usability problems that might have been overlooked in the design phase. Study Design Given some time to talk to the developers and explore the interface …
HSBCnet required a document describing the form and usage of common elements – essentially a design system with detailed usage guidelines. One of the elements I looked at was the pagination model they were using for multi-paged tables. Gathering Samples I started by sketching out as many different pagination forms as I could find. After …
The client was adamant that, in cases where forms were spread over two columns, they should follow their traditional standard of left-to-right input sequencing regardless of the content of the form. This made for some confusing forms, especially when entering addresses or full names (including middle names). Finding The Best Route I needed to provide …
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